How to make an Appointment


YLO Psychology Clinic accepts referrals from a variety of difference sources from parents, carers, medical practitioners, support agencies or government staff. Referrals can be made by any individual seeking intervention for the child or adolescent they are responsible for. It is important however to ensure that consent has been provided by the parent or adolescent prior to sending a referral.

how to make an appointment - call us


Our Clinic is currently open from 8am to 6pm, Monday to Friday. Appointments outside of these hours can be negotiated on a case-by-case basis.



For parents, adolescents OR YOUNG ADULTS

For parents wishing to make an appointment for their child, adolescent, themselves or other members of their family, or for an adolescent seeking to self-refer, this can be done by either:

  1. Phone us on (07) 3341 4619        or
  2. Complete the Make and Appointment Form on this website


Please note that a referral is not needed to see a psychologist, however, rebates may be available with a referral depending on the nature of the presenting issues.


When you make an appointment, you will receive an email confirming your appointment details. The day prior to your appointment, you will also receive an SMS reminder. Please ensure that you attend your appointment at the allocated time and advise us within 24 hours if you are unable to make your appointment.



for medical practitioners & service providers

how to make an appointment - doctors

For medical practitioners or service providers wishing to refer a client, this can be done through the following options:

  1. Phoning our clinic on (07) 3341 4619
  2. Faxing a referral to our clinic on (07) 3341 0847
  3. Emailing referral details via confidential email to
  4. Mailing referral documents to Shop 5, 2770 Logan Road, Underwood, 4119




Sometimes parents may be unsure of what type of assistance they require, or question whether they actually have an issue worthy of their child or adolescent seeing a psychologist about. Don’t worry, that where we can help. At YLO Psychology Clinic when you call to make your first appointment you will be put through to a psychologist who can assist you in meeting the needs of your child, adolescent and/or family. Our psychologists can spend up to 30 minutes with you to talk about the issues that you are facing free of charge. Our psychologist may also ask you to complete a brief questionnaire over the phone in order to better assist you.



Can Intervention begin Immediately?

The start date for intervention, or your first appointment, will depend on what support is being sought and the availability of our psychologists. If we have no available appointment, we can place you on a wait-list and provide you with an estimated time frame of when an appointment time will become available.

Please note that YLO Psychology Clinic is not a crisis service. If you need urgent assistance, pleasehow to make an appointment - help

  1. Contact your GP
  2. Attend your local hospital
  3. Call Lifeline (13 11 14) or Kids Helpline (1800 55 1800)


In the case of an emergency, please call 000 immediately.



What does seeing a Psychologist look like?

Seeing a psychologist for the first time can be a little daunting, especially if you are unsure of what the process is. We like to prepare our clients as best as we can and endeavour to answer all questions prior to the first appointment. Generally treatment includes the following processes:


1. Information Gathering

  • Initial session/clinical interview with the parent/family
  • Clinical interview and observation of the child/adolescent
  • Observation of other environments (if required)
  • Liaising with referral source (GP, paediatrician or allied health)
  • Liaising with other identified person’s (if required and appropriate, i.e. school)


2. Assessment

If required, further assessments may be undertaken to provide further diagnostic information regarding the experienced difficulties.


Or, in some cases, clients may be referred for the sole purpose of a cognitive or adaptive assessment.


Where an assessment (cognitive or adaptive) occurs a comprehensive report detailing results and recommendations will be provided during a feedback session with the parent and child/adolescent to discuss treatment and/or required supports for the client.


3. Intervention

From the results obtained from the psychological (and/or cognitive/adaptive) assessment, the specific treatment plan will be developed in line with the needs of the client. Follow-up sessions are then booked for the child, adolescent, parents and/or family unit for intervention to address the difficulties and improve skills, coping and functioning.


4. Evaluation

Feedback informed treatment and measuring client outcomes is a vital part of successful intervention with children, adolescents and families. Monitoring progress ensures that treatment is effective and efficient. YLO Psychology Clinic places high importance on collaborating with and becoming accountable to our clients. By gaining feedback from our clients we can ensure the delivery of high quality of services to children, young people and families.


how to make an appointment - we can help